PRIVACY POLICY

Privacy Policy

Privacy Policy

Effective Date: [October 8th, 2025]
Website: https://truenorthmodular.ca

True North Modular (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our clients, partners, and visitors. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit or use our website, including the private portal located at https://truenorthmodular.ca/

By using our website or accessing the private portal, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal, business, and technical information in the following ways:

1.1. Information You Provide

• Account & Access Information: Name, company name, job title, email address, phone number, and login credentials if you have a private portal account.
• Business Information: Project details, files, blueprints, specifications, or communications shared with us.
• Contact Submissions: When you contact us via forms, email, or other means, we collect the information you provide to respond to your inquiry.
• Payment or Billing Information: If applicable, we may collect limited payment-related information (processed securely via third-party payment providers).

1.2. Information Automatically Collected

• Technical Data: IP address, browser type, operating system, access times, referring URLs.
• Cookies & Analytics: We use cookies and similar technologies to enhance user experience and track aggregate traffic patterns through tools like Google Analytics.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide and manage access to the private portal and related services.
• To communicate with you about projects, updates, and support.
• To personalize and improve your website and portal experience.
• To ensure security, detect fraud, and maintain the integrity of our systems.
• To comply with legal obligations or enforce our Terms & Conditions.
• To process transactions or maintain billing records where applicable.

We will not use your information for purposes unrelated to the operation or improvement of our services without your consent.

3. Sharing & Disclosure of Information

We do not sell, rent, or trade personal information. We may share limited information only under these conditions:

• With Service Providers: Trusted vendors (such as hosting providers, analytics platforms, or security services) who assist in operating our website or providing services, under confidentiality agreements.
• With Project Partners: When necessary to fulfill the scope of your project and only with your authorization.
• For Legal or Safety Reasons: If required by law, legal process, or to protect the rights, property, or safety of True North Modular, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that process, subject to confidentiality obligations.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your data against unauthorized access, use, alteration, or disclosure.

Security measures include:

• Secure (HTTPS/SSL) encrypted connections
• Role-based access control for the private portal
• Firewalls, antivirus protection, and data backup protocols
• Regular monitoring and security updates

While we strive to protect all information, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials.

5. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes for which it was collected,
• Comply with legal, accounting, or reporting requirements, or
• Maintain continuity of business relationships.

When no longer required, information is securely deleted or anonymized.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Maintain session security for logged-in users.
• Remember preferences or settings.
• Analyze traffic and usage trends.

You may adjust your browser settings to refuse or delete cookies, but doing so may limit website functionality.

7. Access, Update & Control of Your Information

Under PIPEDA (Personal Information Protection and Electronic Documents Act) and applicable provincial laws, you have the right to:

• Request access to your personal information,
• Request correction of inaccurate data,
• Withdraw consent for certain uses, and
• Request deletion (subject to legal and operational constraints).

Requests can be made via the contact details below. We will verify identity before processing requests.

8. International Data Transfers

If you access the private portal or communicate with us from outside Canada, your information may be transferred to servers located in Canada or other jurisdictions with different data protection laws. By using our services, you consent to such transfers.

9. Third-Party Links

Our website may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date. Significant updates will be communicated to registered users where appropriate.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: